Is there a minimum order size?
Definitely not! Who are we to tell the customer what to do! You are free to buy as much or as little as you like. (But do bear in mind that delivery charges may apply - see the following point).
What are the delivery COSTS?
Any order placed via The Wine List is subject to a delivery charge of £9 unless the order exceeds £150 when delivery is free. Any order placed for a Pre Release or En Primeur order will be subject to a delivery charge regardless of the value. Transfers of goods that are In Bond to another Bonded Warehouse will depend on the destination warehouse. Inter-warehouse transfers in London City Bond are charged at £10 per transfer.
Deliveries to Highlands & Islands of the UK and outside of the UK are subject to different costs and we will quote you before charging you.
What are the delivery times?
Deliveries are sent on a next day service via courier. This does not mean we will always be able to deliver the next day. We aim to get deliveries out as soon as possible, but obviously wines can go out of stock from time to time. Should the delay be more than a few days we will contact you to advise a delivery estimate. If you need the wine for a particular date, or before a particular date please make sure you mention this in the comments section when placing your order. Actual time of delivery is based upon 9am-5.30pm unless premium services are paid for; likewise Saturday delivery is only available for an extra £15.
What about if no one is home to meet the courier?
If no one is home, the courier will leave a card to say she/he has been. Alternatively, you may authorize the courier to leave the order in a certain place. There is a textbox in the shopping checkout where delivery instructions can be left should no one be home to meet the courier. Let us know if you want the courier to leave your order in a certain spot (e.g. at back door or in shed etc). IMPORTANT NOTE: if a request is made for wine to be left unattended, NY Wines cannot be held responsible if the wine goes missing after the courier has delivered it.
What are the ordering and payment options?
Given NYWines provides a fully secure link for credit card payments we recommend that customers order this way. PLEASE NOTE THAT GIVEN THE VERY NATURE OF WINES BEING A FINITE PRODUCT, YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL ALL THE GOODS ORDERED HAVE BEEN CONFIRMED AND ALLOCATED, EXCEPT WHEN ORDERING FROM THE PRE-RELEASE SECTIONS OF THE SITE WHERE STOCKS ARE ALREADY KNOWN. However, if you prefer, cheque, bank transfer & credit cards can be used via the following options:
NYWines, 6 De Freville House, 56 High Green, Great Shelford, Cambridge CB22 5FU. *Please note that NYWines only accepts Visa, Mastercard, Delta, Maestro(Switch), American Express, cheques, or payment by bank transfer.
What is the NYWines policy on breakages from deliveries?
Although the courier should advise us if there are any breakages, it's still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP thus we prefer to be notified via e-mail or phone within 24 hrs.
Why aren't all wines for sale online?
We offer selected wines from our list for sale online, so that we can be sure of availability for quick delivery. Wines without a 'buy now' link can be purchased by contacting us.
Is NYWines able to source wine not offered on the site?
Yes! We always stress to site visitors that we can assist in tracking down that hard to get wine. Just contact us and we'll let you know what we can do, as we have access to many distributors and key contacts in the industry.
Can I order from overseas?
No problem. You can pay via the secure credit card system, otherwise please email any enquiries using the contact form and we will advise of availability and delivery charges. Payment can be made by credit card, bank cheque or money order in Pounds Sterling. Any customs taxes/charges are the responsibility of the buyer. We use TNT and extra-secure packaging is used to protect from breakages. Please refer to the Delivery Information.
Does NYWines Offer Refunds?
Of course. If you receive the wrong wine in your order we will replace your bottle and rebate any delivery costs you incur. We will not refund a purchase because you didn't like the wine - however if there is bottle damage or your wine is corked - please contact us immediately and we will organise a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.
Can I send wine as a gift to someone else?
Yes! When filling out the wine order form you have the option to include a different delivery address - simply fill this in. We will email you to confirm that the wine has been sent to the third party. If you would like us to include a card, simply contact us with the message to be included.
When ordering wines as a gift, please be sure to give us all the details such as recipient's name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely - without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts - this charge would be £16.
Can NYWines email the list of wines on offer?
Yes we can. Simply send us a request for this service with your email address.
- Email your order to firstname.lastname@example.org advising your preferred method of payment. We can contact you by phone or email to get your payment details.
- Bank Transfer the value of your order to our bank account. If this is your preferred method just drop us an email and we will send you account details back to you ASAP.
- If none of the above is suitable you can order the old fashioned way by printing out the order form in the check-out section with all the relevant details and mail (with payment) to 6 De Freville House, 56 High Green, Great Shelford, Cambridge CB22 5FU.